Refund policy

We offer a 7 day return window on ready to ship pieces in original unworn condition.

As most of our jewellery is deeply personalised and made to order they cannot be returned, exchanged, or refunded for change of mind.

The following are not eligible for return: fingerprint, memorial ash, and made to order items, sale items, earrings, and international orders outside Australia.

If your piece arrives faulty, please contact us within 48 hours at admin@poppymac.com.au with your order number and a photo.

Under the Australian Consumer Law, you’re entitled to a repair, replacement, or refund if your item has a major fault (for example, if it’s unsafe, significantly different from what was described, or can’t be easily repaired).

Please note that general wear and tear, tarnishing, or damage from improper care are not considered faults.

Please contact admin@poppymac.com.au for return details prior to sending in any returns.