FAQs - General
What materials do you use?
For our Sabi and Memorial Jewellery we use natural wax that is bio-degradable to hand-carve the designs. This is a low-tox alternative to traditional jewellers wax.
For our Fingerprint Jewellery we use sculpting wax, a pliable material that allows you to capture the organic indents of you loved one's fingerprint.
To turn these designs into solid metal, we use the process known as the Lost Wax Method. We offer solid 925 Sterling Silver, 9ct Gold and Gold Vermeil to 3 microns (plated above industry standard).
What is your processing time?
Each piece is handcrafted individually with love, our processing time varies depending on product.
Ready to Ship - up to a week before shipping
Personalise, Sabi & Beaded Jewellery - up to 3 weeks before shipping.
Fingerprint - up to 4 weeks from the day we receive your fingerprint kit back at our studio.
Memorial Ash - 6 to 8 weeks from the day we receive your ashes back at our studio.
Where are your products made?
Every single piece of jewellery is proudly and intentionally handcrafted right here in Australia.
Can I return/ exchange my jewellery?
We offer a 7 day return window on ready to ship pieces in original unworn condition.
As most of our jewellery is deeply personalised and made to order they cannot be returned, exchanged, or refunded for change of mind.
The following are not eligible for return: fingerprint, memorial ash, and made to order items, sale items, earrings, and international orders outside Australia.
If your piece arrives faulty, please contact us within 48 hours at admin@poppymac.com.au with your order number and a photo.
How much does shipping cost?
AUSTRALIA SHIPPING
- $9.95 Standard shipping (3-5 business days Australia wide*)
- $14.95 Express shipping (1-2 business days Australia wide*)
Orders over $250.00 will be eligible for FREE standard shipping.
Memorial Ash Jewellery - FREE Registered Standard shipping (3-5 business days Australia wide*)
INTERNATIONAL SHIPPING
Our international orders are shipped via Australia Post Standard International.
New Zealand - Flat rate $20
United States/ Canada - Flat rate $25
United Kingdom/ Europe - Flat rate $28
Estimated delivery time are 7-10 business days depending on your location. Once an item has been dispatched we will notify you via email with your tracking information.
See full Shipping Policy
FAQs - Memorial Ash Jewellery
How do I send my loved one's ashes to you safely?
Once you place an order, we will send you a complimentary, secure Keepsake Collection Kit with clear instructions. We highly recommend returning it to our studio using a tracked or registered mail service for your peace of mind.
How much ash do you need?
We only require a very small amount, about half a teaspoon of ash per item.
We ask that you only send this small amount and keep the rest safely at home. Any remaining ashes will be returned safely with your memorial ash jewellery.
How long does it take to create?
Memorial Ash - 6 to 8 weeks from the day we receive your ashes back at our studio.
I will contact you during different stages of the process to keep you up to date and ease any feeling you have. I understand this process with bring a range of emotions.
Will the ashes be visible or hidden under the gemstone?
Yes, this varies depending on the colour of the gemstone you have chosen and the unique colour of your ashes. For lighter colour stones, you will be able to see the ashes and fragments to varying degrees.
Can you combine the ashes of more than one person or pet?
Yes, we can gently blend ashes together if you wish to honor multiple loved ones in a single piece of jewellery.
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