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12 Month Warranty

At Poppy Mac Jewellery we offer a 12 month Manufacturing Warranty on all Memorial Ash Jewellery from the date of purchase.

Products deemed faulty due to a Manufacturing defect may be repaired, remade or refunded for store credit by Poppy Mac Jewellery at no cost. We will additionally refund the cost of Return Shipping.

If you deem your piece to contain a manufacturing warranty, please reach out via email admin@poppymac.com.au or through our contact page.

Please include your order number/proof of purchase and imagery of the warranty concern.

The following are not deemed manufacturing error, and will not be covered under our 12 month Warranty.

  • Theft or loss
  • Dents, abrasions, or scratches on settings due to everyday wear.
  • Chips, scratches, nicks, or breakages on gemstones due to accidents or wear.
  • Pits or holes in settings from exposure to corrosive chemicals.
  • Discolouration of metals from chemicals, makeup, chlorine exposure, or bathing.
  • Normal wear leading to metal wear down, requiring restoration.

Our 12 month Manufacturing Warranty is void if jewellery is serviced by any jeweller other than Poppy Mac Jewellery.

Intentional Designs

We understand the sentimental nature of our jewellery and all items are treated with the upmost care always.

Handmade in Australia

Crafted consciously in the mountains of the Southern Highlands, New South Wales.

Customer Care

Each piece is thoughtfully created by hand with care, love and attention to detail.

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