Satellite Chain

All Poppy Mac jewellery are made from the highest quality materials. It is important to use proper care when wearing your pieces to maintain the quality and longevity of your jewellery.

Remove all jewellery when participating in activities such as gardening, exercise, and cleaning using harsh chemicals.

Sterling Silver Jewellery - pieces that don’t have a gemstone can be worn in the shower and ocean. Chlorine from pools isn’t as friendly to your jewellery so make sure to remove your pieces when swimming where chlorine may be present.

Gold Vermeil Jewellery - although much stronger than standard gold plated jewellery, we recommend removing your jewellery before getting it wet as prolonged exposure will damage your pieces.

As precious metal naturally tarnishes, please use the complimentary polishing cloth your Poppy Mac jewellery arrived with.

Ready to Ship Jewellery

• Please choose carefully. Goods sold are non-refundable and we do not offer exchange or refund for ‘change of mind’.
• There is no refund or exchange on items purchased during sale periods or with a promo code. All sales are final. 
• If you do require an exchange for any other reason please reach out to our team by email within 14 days of purchase. 

Any exchange credits provided in the form of gift cards have a 12 month validity on them from issue. If the credit is not used within 12 months it will expire and can not be reissued.

Customers are responsible for covering any associated postage or redelivery fees. The item must be returned in the original Poppy Mac box and protective packaging and show no signs of wear or use. We recommend shipping return orders via a registered post as Poppy Mac are not responsible for any lost, damaged or stolen parcels. Shipping and handling fees paid on initial orders are non refundable.

Please contact admin@poppymac.com.au for return details prior to sending in any returns.  

Made to Order Jewellery

Because our Made to Order jewellery is handmade specifically for your order, all sales are final, we do not offer return or exchange for change of mind. If there is any issue with your order please don't hesitate to contact us at admin@poppymac.com.au

When choosing the correct size, you can use our Size Guide. Although, we recommend that you get your ring sized professionally to avoid ordering the wrong size as we do not offer returns/ exchanges on Made to Order items.

AUSTRALIA SHIPPING

- $9.95 Standard shipping (6-8 business days Australia wide*)

- $13.95 Express shipping (2-3 business days Australia wide*)

Orders over $200.00 will be eligible for FREE standard shipping.

Please note processing times for Ready to Ship Items are up to 4 days and Made to Order up to 3 weeks after receiving you order.

INTERNATIONAL SHIPPING

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Poppy Mac is not liable for these costs. All prices shown on the website will be in $AUD.

New Zealand

- $14.95 AUD standard shipping (2-27 business days*)

All Other Countries

- $21.95 AUD standard shipping (6-27 business days*)

*depending on receiving location - we recommend checking the Australia Post website for more information https://auspost.com.au/

Please bear in mind that every piece is made to order. Refer below for handcrafting times

Sterling Silver - allow up to 3 weeks before shipping

Gold Vermeil - allow up to 5 weeks before shipping

The term Vermeil is used to describe high quality plated jewellery. Our Gold Vermeil jewellery is thoughtfully handcrafted using recycled sterling silver as the base metal, making each piece as sustainable as it is beautiful. Our designs are perfect for those with sensitive skin as there has been no nickel introduced during the plating process. For jewellery to be considered vermeil, the layer of gold must be at least 2.5 microns thick. However, Poppy Mac jewellery is plated to a layer of 3 microns, this enhances the durability and longevity of your pieces.