Colourway Hoops

It is important to use proper care when wearing your pieces to maintain the quality and longevity of your jewellery.

Sterling Silver + 9ct Gold - tarnishing can occur when your jewellery comes in contact with harsh chemicals, such as, chlorine, cleaning products, cosmetics, perfumes and hair care products. If your jewellery does become tarnished, please use the complimentary polishing cloth you received in your order.

Gold Vermeil Jewellery - although much stronger than standard gold plated jewellery, we recommend taking additional care with your gold vermeil pieces. Damage can occur when your jewellery comes in contact with harsh chemicals, such as, chlorine, cleaning products, cosmetics, perfumes and hair care products.

Poppy Mac does not use any harsh chemicals to coat the jewellery from tarnishing. This means, when unworn for a duration of time, your precious metal jewellery will naturally tarnish. Please use the complimentary polishing cloth your Poppy Mac jewellery arrived with.
Please refer to our Product Care Guide for a complete guide.

Each Poppy Mac jewellery piece is handmade to order, which means all sales are final. We don’t offer returns or exchanges for change of mind, wrong size, or incorrect selection.

We do offer resizing for rings and bangles at a fee of $39 + shipping.

Although, if there is an issue with your order, you're able to reach out within 7 days of receiving it.

AUSTRALIA SHIPPING

- $9.95 Standard shipping (6-8 business days Australia wide*)

- $13.95 Express shipping (2-3 business days Australia wide*)

Orders over $200.00 will be eligible for FREE standard shipping.

Please note processing times for Ready to Ship Items are up to 4 days and Made to Order up to 3 weeks after receiving your order.

INTERNATIONAL SHIPPING

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Poppy Mac is not liable for these costs. All prices shown on the website will be in $AUD.

New Zealand

- $14.95 AUD standard shipping (2-27 business days*)

All Other Countries

- $21.95 AUD standard shipping (6-27 business days*)

*depending on receiving location - we recommend checking the Australia Post website for more information https://auspost.com.au/

Please bear in mind that every piece is handmade to order. Refer below for processing times to complete your special piece of jewellery.

Sterling Silver - allow up to 3 weeks before shipping

9ct Gold - allow up to 3 weeks before shipping.